Forget Password Test Cases

Here we shared Test Cases For Forgot Password which we use in website application. While writing Forgot password test cases for forgot password page write the test cases for all the fields. There should be a combination of both positive and negative test cases. Try to cover the performance, security, and functional scenarios.

Test Scenario Overview
Post On:	Test Case For Forget Password
Post Type:	Test Case Template
Published On:	www.softwaretestingo.com
Applicable For:	Freshers & Experience

Forget Password Test Case

• To check whether when we select the forgot password to link it is directing to forgot the password link page.
• To check whether in that page it must ask for alternate email id to send the link
• To check whether the link was sent to the mail to which the user has provided
• To check whether the link can be used once once
• To check whether when the user using the link for more than one time it should be dissolved
• To check whether the user opens the link it should ask the security question same at the time he registered
• To check whether the answer is given by the user at that time and he has given while at the time of registering must be the same
• To check whether the user gives any wrong answer then it must ask for the user to wait and to get more details to get his password
• To check whether the user gives the correct answer then the link should move to the new password page
• To check whether the user enters the new password and retype the password both should match until the new password should not be set
• To check whether once the password is set then the account should ask the user to move to his account or exit
• To check whether the user now logs in with the new password and it is working

In software testing there are more test cases for Forgot password:

• To check that the forgot password link redirected to the forgot password page.
• To check in forgot password link page it asks mail id to send the link.
• To check that the mail has come to the given mail id.
• To check the time duration to access the link.
• To check whether the link can use how many times.
• To check the security questions in that link are similar to the questions which are selected during registration.
• To check if the answer is wrong means it can move to the next question.
• To check if the answer is to write the link can move to the new password page.
• To check whether it asks to type a new password and retype the new password.
• To check if the password is set then it moves to the account page.
• To check whether the user login with the new password is working.

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Thanks To one of our reader, who shared some of the test cases for Forget Password. I hope this scenario you can also go through and get some idea.

• Check the forget password link is there in the Login screen.
• After clicked link page should navigate to forgot password page.
• Ensure that the page should have the fields for Secret Question (Drop-down list/Text Box) and Secret Answer.
• Ensure that the Secret Question should be pre-loaded if the screen provides a drop-down list box.
• Check the Alert message for entered the wrong/invalid Secret Question and wrong/invalid Secret Answer.
• Check the Alert message for entered the correct Secret Question and wrong/invalid secret Answer.
• Check that the application should generate Temperory/Actual Password in view/mail for entered the correct Secret Question and correct secret answer.
• Pre-requisite: If Temperory password is generated, the application should force the user to change the password (navigate to Change Password page) after login.
• Pre-requisite: If the actual password is generated, the user should LoggedIn with the valid username and password.
• Enter the Invalid answer for the wrong Secret Question in the drop-down list (should display an alert message, force the user to fill correct answer)
• Enter the Valid answer for the wrong Secret Question in the drop-down list(should display an alert message, force the user to fill the correct question & answer)
• Enter the invalid answer for the correct secret question in the drop-down list(should display an alert message, force the user to fill the correct answer)
• Enter the valid answer and valid secret question in the drop-down list (should generate a temporary password and send to the user, via mail or displayed according to requirement)
• User entered the username and temporary password in the login page. ( Page navigates to the Change password page, force the user to change the temp password)

Test Case For Forgot password test cases (For email)

Check that after clicking on forgot password link page redirect to the valid page or not (forgot password page ).
Check that forgot password page have the valid fields as per requirement or not (email text box , send button , etc).
Check that when user enter the valid email id and click on send button.
Check the forgot password functionality when user enter the wrong email id and click on send button.
Check the forgot password functionality when user enter valid email id and click on send button then a forgot password link received on entered email id or not .
Check that Confirmation message Showing or not when user enter valid registered email id and click on send button.
Check the alert message when user enter the unregistered email id and click on save .
Check the functionality if there is resend button.
Check that after clicking on received forgot password link it open in new window or not .
Check that after clicking on received forgot password link it showing the valid filed or not (new password , re enter password save button ete.)
Check that user able to save the password by entering the matching password.
Check that when user do not enter matching password .
Check that confirmation message showing or not when user save the password successfully .
Check the alert message when user do not enter matching password .
Check that received forgot password link valid for one time .
Check that when user click on forgot password link more that on time it should dissolve .
Check that after successful saving password user able to login with new password or not .

Test Cases For Forgot Password

• Verify that forget password link should be present on the login screen.
• Verify that on clicking on the forget password link forget password page should open.
• Verify that the email field is present on the forget password page to recover the password.
• Verify as the user update password, the user should be log out from all browser and devices.
• Verify that storage for the database on forgot password.
• Verify that an email validation is added to the email field.
• Verify Submit button should be present on the page.
• Verify the whole button should be clickable not only the button text.
• Verify that the link sent to the user should expire after a certain time.
• Verify sent password link should be disabled on clicking on multiple times on the link or as per specification and requirement.
• Verify the error message should be displayed after entering an unregistered user email id.
• Verify the displayed error message for unregistered should be meaningful.
• Verify confirmation message check your email to recover password should be displayed after clicking on the button by entering the registered email id.
• Verify that user will get an email after entering valid email id in forget password.
• Verify the email which user get against forgot password should be displayed in the inbox, not in the spam folder.
• Verify the error message should be displayed when clicking on the recover button without entering the email id.
• Verify the user will get the forget password email from info@sitename.com.
• Verify the heading displayed in forget password screen should be ” Forget Password “.
• Verify the error message should be displayed when entering spaces in the field and clicking on the Submit button.
• Verify the subject name displayed in forget password email should be ” Your New Password”.
• Verify user should be login successfully with the new password not by the old password.
• Verify message should be shown on profile change your password in case if a temporary password sent in the email.

In this post, we are trying to cover the widespread and generic scenarios of Forget password test cases. But still, we believe if you think about the more on Forget password test cases, then you may find some other scenario. Let us know in the comment section of the then missed scene so that we can update this article.

For more information we have added one Test Case document which helps you. Just click on the link and you can get the document.

Tasks To Improve Your Knowledge
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