Password Reset Test Cases Scenario Example – In Excel Sheet

Here are some of the test case scenarios for a password reset for outlook mail platform. As you can see, I have attached the images for each test scenarios. The tests mentioned here are limited, and you can add them and expand depending on your choice.

Password Reset Test Case Scenario

• Check if the “can’t access your account” works.
• Check if the “can’t access your account” link redirects to correct page.
• Check if the redirected page has the necessary option for a password reset.

• Check if the page asks to choose between three options for a password reset.
• Check if the link “I forgot my password” option takes to the necessary page for a password reset.
• Check if the link “I know my password, but I can’t sign in” page offers specific instruction to that of the page.
• Check if the link “I think someone else is using my Microsoft Account” to the specific page.
• Check if the next and cancel buttons are disabled if no choice in radio button is made.
• Check if the option selection enables the next and cancel buttons.

• Check if the captcha audio link opens a pop-up window for you to listen to the captcha audio.
• Check if the captcha on the page is readable.
• Check if the correct captcha is accepted and redirects the user to the next specific page.
• Check if the incorrect captcha triggers “invalid captcha” warning text.
• Check if the correct email ID and correct captcha redirect the user to the next page for password extraction.
• Check if the New link on captcha box creates a new captcha text.
• Check if Microsoft gives further instruction on the password extraction by using either mobile or secret question.
• Check if the mobile number verification process is triggered after selection.
• Check if the secret question verifies the right answer.
• Check if the following the specific instruction (as per the country of origin of account) leads to password reset.
• Check if the password reset process allows the user to set a new password.
• Check if the process allows the user to set a new password with the same restriction to that of the registration page.

These are some of the common test cases that you can use for testing the outlook password reset page. I hope this helps during your interview or while setting a better test for the login page in your application. Feel free to let me know if you have any suggestions and improvements for the post. Do comment and share the posts with others on social media.