Suma Soft Interview Questions For Freshers & Experience Testers

Suma Soft is a Leading Technology Services Company with a legacy of 18+ years. We deliver benchmarked services & solutions for BPO, Software Development, Technical Support and Cyber Security to global clients. With a growing strength of 1500+ employees located across Pune, Nashik & Coimbatore. We believe in fostering better business relations and delivering value.

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Suma Soft is an Indian Computer Emergency Response Team, CERT-IN (www.cert-in.org.in) empanelled provider for IT Security Audit Services since 2012. Since then Suma Soft has been instrumental in providing Enterprise Security Solutions Implementation in USA and India. This is an acknowledgement of our technical expertise in conducting Information Security Audits.

Technical Support Services by Suma Soft is designed with a deep understanding of a client’s specific business requirements. Timely troubleshooting each query and enabling organizations to accelerate performance is our aim. We provide round-the-clock technical support services to varied B2B segments and strive to meet their specific customer support requirements.

The level 1 customer support comprises web, phone, and chat. It is crucial in the IT Help Desk to provide support in a non-technical language so that a customer can understand the functionality of the software. Suma Soft’s level 1 Tech support team has great customer interaction skills to provide user-friendly solutions as per the specific needs of the business.

Level 2 customer support encompasses the contribution of our expert engineers in troubleshooting an issue related to customer support. We have an experienced and trained team that assists us to deliver flawless results at every level. Our helpdesk staff includes level 1 and level 2 IT engineers experienced in dealing with any kind of complex problems.